TnC
SYARAT DAN KETENTUAN CUSTOMER
PT Indoguna Utama
PT Indoguna Utama
Syarat dan Ketentuan Customer ini merupakan bagian yang tak terpisahkan dari Formulir Aplikasi Customer Baru PT Indoguna Utama (selanjutnya “Formulir Aplikasi”).
1. Persyaratan
1.1. Untuk menjadi Customer PT Indoguna Utama, calon Customer harus melengkapi Formulir Aplikasi, disertai dengan dokumen-dokumen berikut (dalam bentuk fotokopi):
a. Perorangan:
- KTP / Kartu identitas (Warga Negara Indonesia) atau Paspor (Warga Negara Asing) pemilik usaha;
- NPWP pemilik usaha; dan
- Kartu Keluarga (KK) pemilik usaha.
b. Badan Usaha:
- NPWP perusahaan (PT, Firma, CV);
- Akta Pendirian perusahaan;
- Akta Perubahan Anggaran Dasar terakhir perusahaan;
- Akta susunan Direksi/Pengurus terakhir perusahaan;
- KTP / Kartu identitas (Warga Negara Indonesia) atau Paspor (Warga Negara Asing) Anggota Direksi/Pengurus; dan
- Nomor Induk Berusaha (NIB) perusahaan
(untuk selanjutnya disebut “Customer”)
1.2. PT Indoguna Utama akan memproses Formulir Aplikasi Customer setelah menerima Formulir Aplikasi yang telah diisi dan persyaratan dokumen yang disebutkan dalam ayat 1.1 dari Customer. Estimasi proses aplikasi Customer adalah 2 – 3 hari kerja setelah PT Indoguna Utama menerima Formulir Aplikasi dan persyaratan dokumen tersebut secara lengkap. Hari kerja sebagaimana yang dimaksud adalah setiap hari, selain hari Sabtu, Minggu atau hari libur nasional dimana bank-bank yang berlokasi di Jakarta buka untuk tujuan melakukan bisnis perbankan komersial (“Hari Kerja”).
1.3. PT Indoguna Utama berhak menolak aplikasi Customer dengan alasan apa pun.
2. Harga
2.1. Seluruh harga produk tidak termasuk PPN, yang dikenakan sesuai dengan tarif yang berlaku berdasarkan peraturan perpajakan di Republik Indonesia.
2.2. Kecuali telah ditetapkan oleh PT Indoguna Utama dan Customer melalui perjanjian tertulis, PT Indoguna Utama berhak mengubah harga produk baik sebelum atau setelah menerima pesanan dan/atau purchase order (PO) dari Customer, antara lain, apabila terjadi perubahan tingkat PPN atau kenaikan harga pokok atau biaya-biaya lainnya dengan menyampaikan pemberitahuan tertulis kepada Customer. Sehubungan dengan perubahan harga tersebut, Customer dapat membatalkan pesanan dan/atau purchase order (PO) dimaksud dengan menyampaikan pemberitahuan kepada PT Indoguna Utama. Apabila Customer menyetujui perubahan tersebut, Customer wajib mengeluarkan perubahan pesanan dan/atau purchase order (PO) kepada PT Indoguna Utama.
3. Pesanan / Purchase Order (PO)
3.1. Untuk melakukan pembelian, Customer menyampaikan pesanan dan/atau purchase order (PO) kepada PT Indoguna Utama. Pesanan dan/atau purchase order (PO) tersebut tunduk pada Syarat dan Ketentuan ini.
3.2. Dalam hal Customer mengeluarkan purchase order (PO), purchase order (PO) tersebut merupakan konfirmasi permintaan Customer kepada PT Indoguna Utama untuk menyediakan produk kepada Costumer.
3.3. Purchase order (PO) harus menyebutkan antara lain total harga, kuantitas produk, satuan kuantitas produk, dan deskripsi produk.
3.4. Customer tidak dapat melakukan pembatalan atau penangguhan pesanan dan/atau purchase order (PO) atau bagian mana pun daripadanya kecuali bila pembatalan atau penangguhan tersebut dilakukan selambat-lambatnya 1 hari kerja sebelum tanggal pengiriman yang disepakati (H-1 pengiriman).
3.5. Customer harus menyampaikan pesanan dan/atau purchase order (PO) pada hari kerja pukul 08.30 – 15.00 WIB. Apabila pesanan dan/atau purchase order (PO) diterima di luar jam yang telah ditentukan, PT Indoguna Utama akan memproses pesanan dan/atau purchase order (PO) tersebut pada hari kerja berikutnya.
PT Indoguna Utama berhak untuk tidak memproses pesanan dan/atau purchase order (PO) Customer jika terdapat perbedaan antara harga dan/atau satuan kuantitas pada PO dan ketentuan yang berlaku di PT Indoguna Utama.
4. Pembayaran
4.1. Customer harus melakukan pembayaran kepada PT Indoguna Utama berdasarkan tagihan/invoice yang disampaikan oleh PT Indoguna Utama kepada Customer.
4.2. Customer wajib melakukan pembayaran terlebih dahulu atas pesanan sebelum PT Indoguna Utama mengirimkan pesanan tersebut kepada Customer (Payment in Advance).
4.3. Sepanjang disetujui oleh PT Indoguna Utama, Customer dapat melakukan pembayaran dengan metode pembayaran berjangka, dimana Customer dapat melakukan pembayaran setelah produk telah diterima dan Customer wajib secara tepat waktu membayarkan tagihan/invoice sesuai dengan tempo yang telah disepakati (“Pembayaran Tempo”). PT Indoguna Utama berhak untuk sewaktu-waktu mengubah / menghentikan / membatalkan metode pembayaran tempo tersebut kepada Customer. Perubahan / penghentian metode Pembayaran Tempo tidak menyebabkan kewajiban Customer atas Pembayaran Tempo sebelumnya menjadi hilang
5. Gagal Bayar
Jika Customer gagal membayar pada tanggal jatuh tempo suatu jumlah yang harus dibayarkan kepada PT Indoguna Utama, maka PT Indoguna Utama berhak untuk:
a. membebankan denda sebesar 1% (satu persen) per bulan dari nominal tagihan yang telah jatuh tempo untuk jangka waktu sejak tanggal jatuh tempo sampai dengan tanggal dilakukannya pembayaran secara penuh;
b. menghentikan atau menangguhkan penyediaan dan/atau pengiriman produk kepada Customer;
c. dengan pemberitahuan tertulis kepada Customer, mengakhiri kontrak apa pun dengan Customer tanpa mengurangi hak-hak PT Indoguna Utama yang timbul berdasarkan kontrak tersebut; dan/atau
d. menggunakan jasa pihak ketiga untuk melakukan penagihan kepada Customer dan/atau menempuh proses hukum, baik perdata maupun pidana, untuk memperoleh kembali hak-haknya dari Customer. Customer wajib membayar ganti rugi kepada PT Indoguna Utama atas segala biaya dan kerugian yang dikeluarkan oleh PT Indoguna Utama terkait dengan gagal bayar yang dilakukan oleh Customer, termasuk namun tidak terbatas pada biaya pengacara, biaya pengadilan, atau biaya-biaya lain terkait dengan penagihan jumlah yang tertunggak tersebut.
6. Pengiriman
6.1. PT Indoguna Utama berhak mengatur pengiriman produk kepada Customer, termasuk menentukan metode pengiriman produk, kecuali disepakati lain antara Customer dan PT Indoguna Utama.
6.2. Jika disetujui bahwa Customer akan mengambil sendiri produk atau menggunakan perusahaan jasa pengangkutan yang ditentukannya sendiri, Customer harus mengambil produk atau memastikan produk diambil dalam waktu yang disepakati. Apabila produk tidak diambil dalam waktu yang disepakati tersebut, Customer dianggap telah menerima pengiriman produk, dan Customer akan membebaskan PT Indoguna Utama atas segala kerugian, biaya, kehilangan atau kerusakan apa pun yang diderita oleh Customer akibat kegagalan pengambilan produk dalam jangka waktu yang ditentukan di atas.
6.3. Kecuali disepakati lain, Customer bertanggung jawab atas semua biaya yang terkait dengan pengiriman, termasuk asuransi (bila diperlukan), dan biaya lainnya yang mungkin timbul dari titik pengiriman sampai ke titik tujuan pengiriman yang ditentukan oleh Customer.
6.4. Customer akan membebaskan PT Indoguna Utama atas segala kerugian, biaya, kehilangan atau kerusakan apa pun yang diderita oleh Customer akibat kelalaian perusahaan jasa pengiriman.
6.5. Apabila PT Indoguna Utama telah melakukan pengiriman sebagian produk. PT Indoguna Utama berhak menagih Customer atas produk yang telah dikirimkan.
6.6. Jika pengiriman telah dilakukan dan tidak ada bantahan atau konfirmasi penerimaan dari Customer dalam waktu 1x24 jam, Customer dianggap telah menerima pengiriman produk, dan Customer tidak berhak melakukan pengembalian produk atau mengajukan klaim lain apa pun lainnya terkait produk yang telah terkirim.
7. Retur/Pengembalian Produk
Retur/pengembalian produk dapat diterima oleh PT Indoguna Utama apabila dilakukan maksimal 1 x 24 jam setelah pengiriman produk diterima oleh Customer. Di luar jangka waktu tersebut, PT Indoguna Utama berhak untuk menolak permohonan retur/pengembalian produk, dan Customer wajib melakukan pembayaran sesuai tagihan/invoice yang dikeluarkan oleh PT Indoguna Utama kepada Customer.
8. Perubahan Syarat dan Ketentuan
PT Indoguna Utama berhak mengubah Syarat dan Ketentuan ini sewaktu-waktu dan dari waktu ke waktu. Setiap perubahan akan diberitahukan kepada Customer melalui email dan/atau sarana lain dan akan berlaku pada pesanan yang dilakukan setelah tanggal pemberitahuan tersebut.
9. Pemberitahuan
9.1. Pemberitahuan dari PT Indoguna Utama kepada Customer
Setiap pemberitahuan dari PT Indoguna Utama kepada Customer akan dilakukan ke alamat dan/atau email dan/atau media lainnya yang disampaikan oleh Customer dalam Formulir Aplikasi. Setiap pemberitahuan yang disampaikan kepada Customer melalui sarana tersebut akan dianggap telah diterima oleh Customer dalam 2 (dua) hari kalender setelah dikirim.
9.2. Pemberitahuan dari Customer kepada PT Indoguna Utama
Setiap pemberitahuan yang harus disampaikan oleh Customer kepada PT Indoguna Utama harus dibuat secara tertulis dan disampaikan melalui surat tercatat atau surel atau melalui cara lain yang diizinkan oleh PT Indoguna Utama. Customer dapat menghubungi Person In Charge (PIC) PT Indoguna Utama atau menghubungi kantor PT Indoguna Utama:
PT Indoguna Utama
Jl. Taruna No. 8, Pondok Bambu,
Jakarta Timur 13430
🕾: (+62-21) 8610550
🖂: sales@ptindoguna.com
10. Keadaan Memaksa (Force Majeure)
PT Indoguna Utama tidak bertanggung jawab dalam bentuk apa pun kepada Customer atas kerugian yang timbul karena hal-hal yang terjadi di luar kendali wajarnya, termasuk, namun tidak terbatas pada, perselisihan industrial, pemogokan, penutupan perusahaan, kecelakaan, kerusakan, pembatasan impor atau ekspor, bencana alam, tindakan atau ancaman terorisme, atau tindakan perang. Jika terjadi keadaan memaksa, PT Indoguna Utama dapat menangguhkan atau mengakhiri kewajiban-kewajibannya kepada Customer atau mengakhiri hubungan bisnis dengan Customer dengan menyampaikan pemberitahuan tertulis kepada Customer.
11. Hukum yang Berlaku dan Penyelesaian Perselisihan
11.1. Syarat dan Ketentuan ini diatur oleh dan ditafsirkan berdasarkan hukum Republik Indonesia.
11.2. Dalam hal terjadi perselisihan di antara kedua belah pihak, para pihak akan menyelesaikan perselisihan tersebut secara musyawarah dan mufakat. Apabila penyelesaian secara musyawarah dan mufakat tersebut tidak tercapai, para pihak sepakat untuk menyelesaikan perselisihan tersebut melalui Pengadilan Negeri Jakarta Timur atau pengadilan negeri lainnya yang berwenang.
12. Tidak Ada Pelepasan Hak
Kegagalan atau penundaan oleh PT Indoguna Utama dalam melaksanakan hak-hak dan upaya-upaya yang dimilikinya berdasarkan Syarat dan Ketentuan ini tidak dapat ditafsirkan sebagai pelepasan hak-hak dan upaya-upaya tersebut oleh PT Indoguna Utama dalam hal Customer gagal melaksanakan kewajiban-kewajibannya berdasarkan Syarat dan Ketentuan ini.
13. Keterpisahan
Jika ketentuan mana pun dalam Syarat dan Ketentuan ini dinyatakan tidak sesuai hukum atau tidak dapat ditegakkan keberlakuannya, ketentuan tersebut harus dipisahkan dari ketentuan-ketentuan lainnya, sehingga Syarat dan Ketentuan ini akan tetap berlaku dan mengikat.
14. Pengalihan
Customer tidak berhak untuk memindahkan dan/atau mengalihkan seluruh atau sebagian dari hak-hak atau kewajiban-kewajibannya berdasarkan Perjanjian ini tanpa izin sebelumnya dari PT Indoguna Utama secara tertulis.
15. Perjanjian Mengikat
Syarat dan Ketentuan ini berlaku sebagai perjanjian yang mengikat antara Customer dan PT Indoguna Utama. Dengan melakukan transaksi dengan PT Indoguna Utama, Customer dianggap telah menyetujui Syarat dan Ketentuan ini dan dengan ini mengakui bahwa Syarat dan Ketentuan ini berlaku sebagai perjanjian yang sah dan mengikat, serta dapat ditegakkan keberlakuannya berdasarkan peraturan perundang-undangan yang berlaku di Republik Indonesia, meskipun tidak ditandatanganinya suatu perjanjian terpisah antara Customer dan PT Indoguna Utama.
CUSTOMER TERMS AND CONDITIONS
PT Indoguna Utama
These Customer Terms and Conditions constitute an integral and inseparable part of the New Customer Application Form of PT Indoguna Utama (hereinafter "Application Form").
1. Requirements
1.1. To register as a Customer of PT Indoguna Utama, the prospective Customer must complete the Application Form, and provide PT Indoguna Utama with the following documents (in the form of photocopy):
a. Individual:
- Resident Identity Card (KTP) (Indonesian citizen) or Passport (Foreign citizen) of the business owner;
- Tax ID No. (NPWP) of the business owner; and
- Family Card (KK) of the business owner.
b. Business Enterprise (Company):
- Tax ID No. (NPWP) of the company (PT, Firma, CV);
- Deed of Establishment of the company;
- Latest Deed of Amendment to the Articles of Association of the company;
- Latest Deed of Composition of the Board of Directors/Management Board of the company;
- Resident Identity Card (KTP) (Indonesian citizen) or Passport (Foreign citizen) of Members of the Board of Directors’ and
- Business Identification Number (NIB).
(to be referred to as “Customer”)
1.2. PT Indoguna Utama will process the Customer’s Application Form after receiving the completed Application Form and the required documents specified in subsection 1.1 from the Customer. The estimated time for processing the Customer’s application is 2 – 3 business days after PT Indoguna Utama receives the Application Form and the complete required documents. The term "Business Day" refers to any day other than Saturdays, Sundays, or national holidays on which banks located in Jakarta are open for conducting commercial banking activities.
1.3. PT Indoguna Utama reserves the right to reject the Customer’s application for any reason.
2. Price
2.1. All product prices exclude VAT at the rate applicable under the tax regulations in the Republic of Indonesia.
2.2. Unless otherwise determined by PT Indoguna Utama and the Customer in a written agreement, PT Indoguna Utama has the right to change product prices either before or after receiving the Customer’s order and/or purchase order (PO), among other things, if there is a change in the VAT rate or an increase in the cost of goods or other costs by giving written notice to the Customer. In connection with the price change, the Customer may cancel the order and/or purchase order (PO) by notifying PT Indoguna Utama of such cancellation. If the Customer accepts the price change, the Customer must issue a revised order and/or purchase order (PO) to PT Indoguna Utama.
3. Order/Purchase Order (PO)
3.1. To make a purchase, the Customer places an order and/or issues a purchase order (PO) to PT Indoguna Utama. Such order and/or purchase order (PO) is subject to these Terms and Conditions.
3.2. To make a purchase, the Customer places an order and/or issues a purchase order (PO) to PT Indoguna Utama. Such order and/or purchase order (PO) is subject to these Terms and Conditions.
3.3. A purchase order (PO) must set out, among other things, the total price, product quantity, quantity unit, and product description.
3.4. The Customer may not cancel or suspend an order and/or a purchase order (PO) or any part of it unless such cancellation or suspension is made at least 1 business day before the agreed delivery date (D-1 delivery).
3.5. The Customer must place an order and/or deliver a purchase order (PO) on any business day, 08:30 – 15:00 WIB. If the order and/or purchase order (PO) is received outside the prescribed time, PT Indoguna Utama will process the order and/or purchase order (PO) on the following business day. PT Indoguna Utama has the right to not process the Customer's order and/or purchase order (PO) if there is a discrepancy between the prices and/or the quantity units set out in the PO and the provisions applicable at PT Indoguna Utama.
4. Payment
4.1. The Customer must make payments to PT Indoguna Utama according to the invoices provided by PT Indoguna Utama to the Customer.
4.2. The Customer must fully pay for an order before PT Indoguna Utama delivers the order to the Customer (Payment in Advance).
4.3. To the extent permitted by PT Indoguna Utama, the Customer may make payments with a term payment method, where the Customer can make the payment after the products has been received and the Customer must punctually pay the invoice according to the agreed term (“Term Payment”). PT Indoguna Utama reserves the right to modify/cancel the term payment method at any time. Such change / termination of the Term Payment method does not relieve the Customer of their obligation for previous Term Payments.
5. Payment Default
If the Customer fails to pay by the due date any amount payable to PT Indoguna Utama, therefore PT Indoguna Utama reserves the right to:
a. impose a penalty of 1% (one percent) per month of the overdue amount for the period from the payment due date until the date of payment in full;
b. cease or suspend the supply and/or delivery of any products to the Customer;
c. upon written notice to the Customer, terminate any contract with the Customer without prejudice to the rights of PT Indoguna Utama arising therefrom; dan/atau
d. engage third-party services to demand any payment from the Customer and/or pursue any legal proceedings, whether civil or criminal, to recover its rights from the Customer. The Customer must indemnify PT Indoguna Utama for any costs and losses incurred by PT Indoguna Utama in connection with the Customer’s payment default, including but not limited to attorney fees, court costs, or other costs related to the collection of such unpaid amount.
6. Delivery
6.1. PT Indoguna Utama has the right to arrange for the delivery of any products to the Customer, including determining the delivery method, unless otherwise agreed between the Customer and PT Indoguna Utama.
6.2. If agreed that the Customer will collect the products on its own or otherwise use the services of a courier service company of its own choosing, the Customer must collect the products or ensure the products will be collected within the agreed time. If the products are not collected within the agreed time, the Customer is deemed to have taken delivery of the products, and the Customer will hold PT Indoguna Utama harmless against any loss, cost, loss, or damage suffered by the Customer due to the non-collection of the products within the agreed time
6.3. Unless agreed otherwise, the Customer is responsible for all costs associated with delivery, including insurance (if necessary), and other costs that may arise from the point of delivery to the point of delivery specified by the Customer.
6.4 The Customer will hold PT Indoguna Utama harmless against any loss, cost, loss, or damage suffered by the Customer due to the negligence of the courier service company.
6.5. If PT Indoguna Utama has made part delivery of the products, PT Indoguna Utama may invoice the Customer for the products that have been delivered.
6.6. If delivery has been made but there is no objection or confirmation of receipt by the Customer within 1x24 hours, the Customer is deemed to have taken delivery of the products, and the Customer is not entitled to return the products or make any other claim with respect to the delivered products.
7. Product Returns
Product returns may be accepted by PT Indoguna Utama if made within a maximum of 1 x 24 hours after the products are received by the Customer. If the products are not received within the prescribed period, PT Indoguna Utama has the right to refuse the product return request, and the Customer must make payment according to the invoice issued by PT Indoguna Utama to the Customer.
8. Amendment of Terms and Conditions
PT Indoguna Utama has the right to amend these Terms and Conditions at any time and from time to time. Any amendment hereto will be notified to the Customer via email and/or through other means and will apply to any order placed after the date of such notice.
9. Notice
9.1. Notice from PT Indoguna Utama to the Customer
Any notice from PT Indoguna Utama to the Customer will be sent to the address and/or email and/or other media specified by the Customer in the Application Form. Any notice sent to the Customer through such means will be deemed to have been received by the Customer within 2 (two) calendar days after it is sent.
9.2. Notice from the Customer to PT Indoguna Utama
Any notice that must be provided by the Customer to PT Indoguna Utama must be made in writing and sent by registered mail or email or through other means permitted by PT Indoguna Utama. The Customer can contact the Person in Charge (PIC) at PT Indoguna Utama or contact the office of PT Indoguna Utama:
PT Indoguna Utama
Jl. Taruna No. 8, Pondok Bambu,
Jakarta Timur 13430
🕾: (+62-21) 8610550
🖂: sales@ptindoguna.com
10. Force Majeure
PT Indoguna Utama shall not be liable in any form to the Customer for any losses arising from events beyond its reasonable control, including but not limited to industrial disputes, strikes, lockouts, accidents, damage, import or export restrictions, natural disasters, acts or threats of terrorism, or acts of war. In the event of force majeure, PT Indoguna Utama may suspend or terminate the performance of its obligations to the Customer or otherwise terminate its business relationship with the Customer by giving written notice to the Customer.
11. Governing Law and Dispute Resolution
11.1. These Terms and Conditions shall be governed by and construed under the laws of the Republic of Indonesia.
11.2. In the event of a dispute between the two parties, the parties will resolve the dispute in an amicable manner. If such amicable resolution fails, the parties agree to resolve the dispute through the East Jakarta District Court or any other competent district court.
12. No Waiver
No failure or delay by PT Indoguna Utama in exercising any of its rights and remedies under these Terms and Conditions shall operate as a waiver by PT Indoguna Utama of such rights and remedies in the event of the Customer’s failure to comply with any of its obligations under these Terms and Conditions.
13. Severability
If any provision of these Terms and Conditions is held to be illegal or unenforceable, it shall be severed from the other provisions, and therefore these Terms & Conditions shall remain valid and binding.
14. Assignment
The Customer is not entitled to transfer and/or assign all or part of its rights or obligations under this Agreement without prior written consent from PT Indoguna Utama.
15. Binding Agreement
These Terms and Conditions shall operate as a binding agreement between the Customer and PT Indoguna Utama. By making any transaction with PT Indoguna Utama, the Customer is deemed to have agreed to these Terms and Conditions and hereby acknowledges that these Terms and Conditions constitute a valid and binding agreement, enforceable under the laws and regulations prevailing in the Republic of Indonesia, even though no separate agreement is executed between the Customer and PT Indoguna Utama.
1. Requirements
1.1. To register as a Customer of PT Indoguna Utama, the prospective Customer must complete the Application Form, and provide PT Indoguna Utama with the following documents (in the form of photocopy):
a. Individual:
- Resident Identity Card (KTP) (Indonesian citizen) or Passport (Foreign citizen) of the business owner;
- Tax ID No. (NPWP) of the business owner; and
- Family Card (KK) of the business owner.
b. Business Enterprise (Company):
- Tax ID No. (NPWP) of the company (PT, Firma, CV);
- Deed of Establishment of the company;
- Latest Deed of Amendment to the Articles of Association of the company;
- Latest Deed of Composition of the Board of Directors/Management Board of the company;
- Resident Identity Card (KTP) (Indonesian citizen) or Passport (Foreign citizen) of Members of the Board of Directors’ and
- Business Identification Number (NIB).
(to be referred to as “Customer”)
1.2. PT Indoguna Utama will process the Customer’s Application Form after receiving the completed Application Form and the required documents specified in subsection 1.1 from the Customer. The estimated time for processing the Customer’s application is 2 – 3 business days after PT Indoguna Utama receives the Application Form and the complete required documents. The term "Business Day" refers to any day other than Saturdays, Sundays, or national holidays on which banks located in Jakarta are open for conducting commercial banking activities.
1.3. PT Indoguna Utama reserves the right to reject the Customer’s application for any reason.
2. Price
2.1. All product prices exclude VAT at the rate applicable under the tax regulations in the Republic of Indonesia.
2.2. Unless otherwise determined by PT Indoguna Utama and the Customer in a written agreement, PT Indoguna Utama has the right to change product prices either before or after receiving the Customer’s order and/or purchase order (PO), among other things, if there is a change in the VAT rate or an increase in the cost of goods or other costs by giving written notice to the Customer. In connection with the price change, the Customer may cancel the order and/or purchase order (PO) by notifying PT Indoguna Utama of such cancellation. If the Customer accepts the price change, the Customer must issue a revised order and/or purchase order (PO) to PT Indoguna Utama.
3. Order/Purchase Order (PO)
3.1. To make a purchase, the Customer places an order and/or issues a purchase order (PO) to PT Indoguna Utama. Such order and/or purchase order (PO) is subject to these Terms and Conditions.
3.2. To make a purchase, the Customer places an order and/or issues a purchase order (PO) to PT Indoguna Utama. Such order and/or purchase order (PO) is subject to these Terms and Conditions.
3.3. A purchase order (PO) must set out, among other things, the total price, product quantity, quantity unit, and product description.
3.4. The Customer may not cancel or suspend an order and/or a purchase order (PO) or any part of it unless such cancellation or suspension is made at least 1 business day before the agreed delivery date (D-1 delivery).
3.5. The Customer must place an order and/or deliver a purchase order (PO) on any business day, 08:30 – 15:00 WIB. If the order and/or purchase order (PO) is received outside the prescribed time, PT Indoguna Utama will process the order and/or purchase order (PO) on the following business day. PT Indoguna Utama has the right to not process the Customer's order and/or purchase order (PO) if there is a discrepancy between the prices and/or the quantity units set out in the PO and the provisions applicable at PT Indoguna Utama.
4. Payment
4.1. The Customer must make payments to PT Indoguna Utama according to the invoices provided by PT Indoguna Utama to the Customer.
4.2. The Customer must fully pay for an order before PT Indoguna Utama delivers the order to the Customer (Payment in Advance).
4.3. To the extent permitted by PT Indoguna Utama, the Customer may make payments with a term payment method, where the Customer can make the payment after the products has been received and the Customer must punctually pay the invoice according to the agreed term (“Term Payment”). PT Indoguna Utama reserves the right to modify/cancel the term payment method at any time. Such change / termination of the Term Payment method does not relieve the Customer of their obligation for previous Term Payments.
5. Payment Default
If the Customer fails to pay by the due date any amount payable to PT Indoguna Utama, therefore PT Indoguna Utama reserves the right to:
a. impose a penalty of 1% (one percent) per month of the overdue amount for the period from the payment due date until the date of payment in full;
b. cease or suspend the supply and/or delivery of any products to the Customer;
c. upon written notice to the Customer, terminate any contract with the Customer without prejudice to the rights of PT Indoguna Utama arising therefrom; dan/atau
d. engage third-party services to demand any payment from the Customer and/or pursue any legal proceedings, whether civil or criminal, to recover its rights from the Customer. The Customer must indemnify PT Indoguna Utama for any costs and losses incurred by PT Indoguna Utama in connection with the Customer’s payment default, including but not limited to attorney fees, court costs, or other costs related to the collection of such unpaid amount.
6. Delivery
6.1. PT Indoguna Utama has the right to arrange for the delivery of any products to the Customer, including determining the delivery method, unless otherwise agreed between the Customer and PT Indoguna Utama.
6.2. If agreed that the Customer will collect the products on its own or otherwise use the services of a courier service company of its own choosing, the Customer must collect the products or ensure the products will be collected within the agreed time. If the products are not collected within the agreed time, the Customer is deemed to have taken delivery of the products, and the Customer will hold PT Indoguna Utama harmless against any loss, cost, loss, or damage suffered by the Customer due to the non-collection of the products within the agreed time
6.3. Unless agreed otherwise, the Customer is responsible for all costs associated with delivery, including insurance (if necessary), and other costs that may arise from the point of delivery to the point of delivery specified by the Customer.
6.4 The Customer will hold PT Indoguna Utama harmless against any loss, cost, loss, or damage suffered by the Customer due to the negligence of the courier service company.
6.5. If PT Indoguna Utama has made part delivery of the products, PT Indoguna Utama may invoice the Customer for the products that have been delivered.
6.6. If delivery has been made but there is no objection or confirmation of receipt by the Customer within 1x24 hours, the Customer is deemed to have taken delivery of the products, and the Customer is not entitled to return the products or make any other claim with respect to the delivered products.
7. Product Returns
Product returns may be accepted by PT Indoguna Utama if made within a maximum of 1 x 24 hours after the products are received by the Customer. If the products are not received within the prescribed period, PT Indoguna Utama has the right to refuse the product return request, and the Customer must make payment according to the invoice issued by PT Indoguna Utama to the Customer.
8. Amendment of Terms and Conditions
PT Indoguna Utama has the right to amend these Terms and Conditions at any time and from time to time. Any amendment hereto will be notified to the Customer via email and/or through other means and will apply to any order placed after the date of such notice.
9. Notice
9.1. Notice from PT Indoguna Utama to the Customer
Any notice from PT Indoguna Utama to the Customer will be sent to the address and/or email and/or other media specified by the Customer in the Application Form. Any notice sent to the Customer through such means will be deemed to have been received by the Customer within 2 (two) calendar days after it is sent.
9.2. Notice from the Customer to PT Indoguna Utama
Any notice that must be provided by the Customer to PT Indoguna Utama must be made in writing and sent by registered mail or email or through other means permitted by PT Indoguna Utama. The Customer can contact the Person in Charge (PIC) at PT Indoguna Utama or contact the office of PT Indoguna Utama:
PT Indoguna Utama
Jl. Taruna No. 8, Pondok Bambu,
Jakarta Timur 13430
🕾: (+62-21) 8610550
🖂: sales@ptindoguna.com
10. Force Majeure
PT Indoguna Utama shall not be liable in any form to the Customer for any losses arising from events beyond its reasonable control, including but not limited to industrial disputes, strikes, lockouts, accidents, damage, import or export restrictions, natural disasters, acts or threats of terrorism, or acts of war. In the event of force majeure, PT Indoguna Utama may suspend or terminate the performance of its obligations to the Customer or otherwise terminate its business relationship with the Customer by giving written notice to the Customer.
11. Governing Law and Dispute Resolution
11.1. These Terms and Conditions shall be governed by and construed under the laws of the Republic of Indonesia.
11.2. In the event of a dispute between the two parties, the parties will resolve the dispute in an amicable manner. If such amicable resolution fails, the parties agree to resolve the dispute through the East Jakarta District Court or any other competent district court.
12. No Waiver
No failure or delay by PT Indoguna Utama in exercising any of its rights and remedies under these Terms and Conditions shall operate as a waiver by PT Indoguna Utama of such rights and remedies in the event of the Customer’s failure to comply with any of its obligations under these Terms and Conditions.
13. Severability
If any provision of these Terms and Conditions is held to be illegal or unenforceable, it shall be severed from the other provisions, and therefore these Terms & Conditions shall remain valid and binding.
14. Assignment
The Customer is not entitled to transfer and/or assign all or part of its rights or obligations under this Agreement without prior written consent from PT Indoguna Utama.
15. Binding Agreement
These Terms and Conditions shall operate as a binding agreement between the Customer and PT Indoguna Utama. By making any transaction with PT Indoguna Utama, the Customer is deemed to have agreed to these Terms and Conditions and hereby acknowledges that these Terms and Conditions constitute a valid and binding agreement, enforceable under the laws and regulations prevailing in the Republic of Indonesia, even though no separate agreement is executed between the Customer and PT Indoguna Utama.
